Position Overview

The Community Outreach & Customer Relations Representative serves as the first point of contact for many prospective customers.

Your primary responsibility will be to introduce organizations to Beraten Software products, identify potential interest, and schedule product demonstrations with our product specialists.

You will not be responsible for conducting demonstrations or closing sales. Your success will be measured by your professionalism, outreach efforts, relationship-building skills, and ability to schedule qualified product demonstrations.

Primary Responsibilities

Outreach & Relationship Building

• Contact Tribal Governments, Tribal Programs, and Tribal Courts to introduce Hemaiya, Judicio, Katuweb and other database software products.
• Reach out to Mental Health and Behavioral Health organizations to introduce Amaniya.
• Contact Masjids and Islamic organizations to introduce MuslimOwned.
• Build positive relationships with prospective customers.
• Identify organizations that may benefit from our software solutions.
• Schedule product demonstrations for qualified prospects.
• Conduct professional follow-up communications by phone and email.
• Maintain accurate records of outreach activities and conversations.

Customer Relations

• Professionally answer incoming calls when needed.
• Provide courteous and helpful assistance to prospective and existing customers.
• Represent Beraten Software in a professional and respectful manner at all times.
• Ensure every interaction reflects the company's commitment to customer service excellence.

Administrative & Office Support

• Assist with routine office and administrative tasks as needed.
• Support team members with day-to-day operational activities.
• Help maintain a productive and professional office environment.
• Participate as a positive and respectful member of the team.

Desired Qualities

We are looking for someone who:

• Is comfortable speaking on the phone with new people.
• Is confident initiating conversations with prospective customers.
• Demonstrates professionalism, courtesy, and strong communication skills.
• Has a positive attitude and strong work ethic.
• Is energetic, enthusiastic, and eager to learn.
• Listens carefully and communicates effectively.
• Is dependable, punctual, and attentive to detail.
• Treats customers, colleagues, and leadership with respect.
• Enjoys helping organizations discover solutions that meet their needs.

Qualifications

Required

• Must be at least 18 years of age.
• High School Diploma or equivalent.
• Legally authorized to work in the United States.
• Good computer and internet skills.
• Strong verbal communication skills.

Preferred

• Previous experience in customer service, outreach, telemarketing, appointment setting, fundraising, business development, call centers, or related fields.
• Experience communicating with professionals over the phone.
• Ability to learn and effectively communicate product benefits and value.

College students and recent graduates are encouraged to apply.

Work Schedule

Option A

Monday through Friday
9:00 AM – 1:00 PM

Option B

Monday & Wednesday
9:00 AM – 5:00 PM

Friday
9:00 AM – 1:00 PM

Includes:

• Two paid 15-minute breaks during full-day shifts
• One 30-minute lunch break during full-day shifts

Compensation

Base Compensation

Starting at $17.00 per hour.

Performance Incentives

Additional performance-based bonuses may be available based on:

• Qualified product demonstrations scheduled
• Outreach goals achieved
• Consistent professionalism and attendance
• Overall contribution to business development efforts

Growth Opportunity

This position begins as a part-time role and may transition into a full-time position based on performance, reliability, initiative, and business needs.

Individuals who excel in this role may have opportunities to advance into positions involving:

• Business Development
• Customer Success
• Account Management
• Marketing & Outreach
• Operations Support

Why Join Beraten Software?

• Gain valuable professional business experience.
• Develop communication and relationship-building skills.
• Learn about Tribal Government, Social Services, Mental Health, and eCourt technologies.
• Work alongside experienced professionals.
• Build experience that can strengthen future career opportunities.
• Join a growing company serving organizations across the United States.

If you are energetic, professional, dependable, and enjoy speaking with people, we encourage you to apply.